Customer Service Representative

Access Finance AD is a rapidly expanding FinTech company with a strong international presence in Bulgaria, Romania, Spain, Mexico, and the USA. We leverage advanced technologies, including AI, open banking, alternative data, and state-of-the-art digital platforms, and are committed to transforming the digital financial services landscape.

Our mission is to enable financial inclusion, streamline compliance processes, and offer faster, safer, and more accessible credit solutions to underserved and emerging markets.

As we launch new operations in the United States, we seek motivated and responsible individuals to join our customer support team!

Job Summary:

As a Customer Service Representative (CSR) at Access Finance AD, you’ll play a crucial role in helping our customers succeed with their digital credit card experience. You’ll assist users in English via online chat and email support, helping to resolve issues, answer questions, and ensure each interaction is positive and professional.

Whether you’re just starting your career, looking for flexible evening work, or want to apply your strong English skills in a fast-growing international environment, the role is for you!

Key Responsibilities:

• Work remotely from anywhere in Bulgaria.
• Support window: Monday to Friday, 4:00 PM – 1:00 AM Bulgarian Time (BG) / 9:00 AM – 6:00 PM ET (USA).
• Flexibility to work full-time or part-time (minimum 20 hours/week).
• Key Responsibilities:
• Provide friendly and efficient support to U.S.-based customers via chat and email ticketing.
• Assist users with account access, payments, basic troubleshooting, and product questions.
• Follow standard procedures and workflows to escalate cases or provide timely resolutions.
• Maintain accurate and precise documentation of customer interactions.
• Collaborate with team leads and QA to ensure service quality.
• Deliver service with empathy, professionalism, and clarity—always in fluent English.

Requirements:

• Fluent English – both written and spoken (mandatory).
• Previous experience in customer service, call center, or support (chat/email) is a plus.
• Comfortable using digital tools and web-based systems.
• Fast learner and a good communicator.
• Reliable internet connection and a quiet workspace.
• A positive attitude and willingness to learn.

Open to:

• University students or recent graduates are looking for part-time work.
• Freelancers or professionals seeking additional income.
• C1/C2 English speakers with strong writing skills.
• People with a service mindset who want to grow in a remote-first, digital-driven company.

What we offer:

• Full remote setup with paid training.
• Flexible working hours to match your schedule.
• International team and collaborative culture.
• Growth opportunities in a fast-scaling FinTech company.
• Competitive hourly compensation based on performance.

Apply now!

If you’re ready to join an international company and use your English skills to help customers succeed, we’d love to hear from you!

Please submit your CV and a short motivational email in English.

All applications will be treated confidentially. Only shortlisted candidates will be contacted.